Description
As a member of the Business Operations team at Salesforce, you will play a critical role in delivering operational excellence across the partner ecosystem. You will collaborate with cross-functional teams,including Sales, Partners, Finance, Legal,to provide exceptional support to both internal stakeholders and partners while ensuring operational processes are efficient, scalable, and compliant.
Responsibilities
- Manage end-to-end partner operational processes, including partner onboarding, process enablement, deal support, and ongoing operational activities to deliver a seamless partner experience.
- Serve as the primary operational point of contact for partner inquiries and escalations, ensuring timely resolution while maintaining compliance with partner program policies and governance requirements.
- Maintain reseller account setup and data integrity across multiple systems, ensuring accurate and consistent execution of operational processes.
- Drive operational excellence by identifying process inefficiencies, implementing scalable improvements, and leading automation and system enhancement initiatives to increase efficiency and reduce manual effort.
- Develop, maintain, and continuously improve Standard Operating Procedures (SOPs), process documentation, training materials, and knowledge resources to support operational consistency and enable self-service.
- Monitor operational KPIs, SLAs, and performance metrics to identify trends, mitigate risks, and recommend data-driven improvements to business processes.
- Partner closely with cross-functional teams, including Sales, Partner Management, Finance, Legal, Product, and Customer Success, to deliver seamless operational support and communicate process updates and policy changes effectively.
- Contribute to strategic initiatives that enhance the partner operating model, strengthen governance, improve scalability, and deliver a best-in-class partner experience.
Requirements
- Systems & CRM Experience: Hands-on experience with CRM tools (e.g., Salesforce), partner management platforms (PRM), or ERP platforms to maintain data integrity and streamline operations.
- Cross-Functional Collaboration: Demonstrated ability to work across cross-functional teams (Sales, Legal, Finance, Product, Customer Success) to align business requirements and resolve operational bottlenecks.
- Operational Excellence: Strong operational discipline with exceptional attention to detail and a commitment to delivering high-quality, consistent results.
- Root Cause Analysis: Strong problem-solving aptitude with a focus on evaluating complex operational issues, identifying root causes, and implementing scalable solutions.
- Stakeholder Engagement: Excellent verbal and written communication skills with the ability to articulate complex operational concepts clearly to both technical and non-technical stakeholders.
- Partner-Centric Mindset: Passion for delivering a high-touch, seamless operational experience to external partners and reseller networks.
- Educational Background: Bachelor’s degree in Business Administration, Information Systems, Supply Chain, Finance, or a related quantitative field (or equivalent practical experience).
Benefits When you join Salesforce, you’ll have access to various benefits and resources to support your well-being and career growth.