Description
MotoSport is seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team as a Customer Service Representative. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.
Responsibilities:
- Provide concierge-level customer service to riders
- Assist customers with general product inquiries
- Handle customer interactions via phone, chat, and email
- Resolve issues related to orders, including returns, shipping, and order status
- Proactively follow up with customers when needed
- Build and maintain strong relationships with riders
- Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates
- Collaborate with a team passionate about powersports
- Build product knowledge through ongoing training and development
Qualifications:
- Advanced English proficiency (spoken and written) is required
- Preferred experience in the powersports industry
- Genuine passion for outdoor activities, sports, and customer service
- +1 Year customer service or retail experience required
- Knowledge in Harley Davidson brand
- Understanding of snowmobiles
- ATV/UTV ride experience
- Ability to use CRM and contact center systems
- A bachelor’s degree or equivalent is preferred; High school diploma or equivalent is required
- Ability to multitask, prioritize, and think out of the box; problem-solving and adaptability
- Ability to type 30+ WPM required
- In-depth knowledge of Microsoft Office, required
- Time-sensitive management proven skills
- Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred)
- Flexible work schedules to work full time shifts (weekends included)
What we offer:
- Full time $15,000 MXN monthly gross salary
- $6,000 MXN Productivity Bonus Per month
- Law benefits since day one
- Home office
- Full equipment provided
- 100% paid training
- Schedule window (8 am - 8 pm)
- 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm)
- 1 hour Lunch - 2 breaks of 15 minutes each
- Two days off (Fri-Sat / Sat-Sun/ Sun-Mon)
- Total Pass