Description
The Director, Operations and Key Initiatives Lead runs studio and team operations and owns the cross-studio work that would otherwise land on makers and pillar leads.
Responsibilities:
- Own studio and team operations: operating rhythm, onboarding and offboarding, resourcing and hiring logistics, FTE and contractor administration, vendor management, tooling, and budget tracking.
- Lead studio-level initiatives that cut across pillars.
- Translate DLT / Digital requests into the smallest viable studio response.
- Own the studio’s external narrative.
- Build and run a light operating cadence.
- Line-manage the Sr. Manager, Product & Studio Operations.
- Coordinate dependencies with sibling platforms, governance, finance, and HR.
- Spot portfolio-level conflicts and surface them early.
- Model studio culture in enterprise settings.
Qualifications:
- Bachelor’s degree in Business, Operations, Technology, or related field.
- Strong experience in leading operations and complex, cross-functional initiatives.
- Demonstrated judgement operating next to senior leaders.
- Excellent structured communication.
- Experience running team operations and coordinating people, vendors, budgets, and timelines.
- Comfort with ambiguity and with organisations in the middle of an operating-model change.
- Ability to lead a small operations function and still do hands-on initiative work.
Preferred Qualifications:
- MBA or equivalent.
- Chief-of-staff, studio operations, or digital programme leadership experience.
- Healthcare, pharma, or other regulated-industry experience.
- Familiarity with product organisations.
- Previous management consulting experience in a top firm.
Benefits:
- Flexible workplace culture.
- Disability Confident Employer.
- Equal Employment Opportunity.