Description
Join Keywords Studios' Player Engagement team as a Trust & Safety - Operations Team Lead in Pasig, Metro Manila, Philippines. The primary responsibility of this role is to manage, assign, and oversee the daily work and quality of the Trust & Safety team, report to clients, and ensure project success.
Responsibilities:
- Manage and motivate the Trust & Safety team, providing direction and guidance to ensure customer requests are answered efficiently.
- Identify system and workflow improvements to enhance team efficiency.
- Delegate tasks, proactively resolve project issues, and monitor performance.
- Manage and enforce quality and consistency of team performance.
- Interact with clients, communicate project-related information, and find solutions to client requests.
- Provide training, coaching, and feedback to team members.
- Perform moderation duties and assist with workspace setup and maintenance.
- Organize workflows, establish procedures, and contribute to strategy development.
Requirements:
- Strong observational, analytical, and detail-oriented skills.
- High ethical standards, moderation skills, and proactive task completion.
- Strong problem-solving, leadership, organizational, and decisional skills.
- Excellent interpersonal skills.
- Relevant qualifications, 2-4 years of leadership experience, and advanced knowledge of G Suite and Windows Suite.
Benefits:
- HMO and Life Insurance
- Paid Time Offs and CTO
- Non-taxable Allowances
- Annual Wellness Subsidy