Description
The Technical Assurance Lead supports the delivery of technical excellence in Legacy by undertaking technical audits, providing constructive feedback and mentoring to file handling teams, identifying trends and training needs, and supporting the technical development of Legacy Lawyers.
Key responsibilities include:
- Assessing file handling performance against internal technical standards
- Identifying recommended actions for the current file handling team and delivering constructive feedback
- Assisting in bespoke file audits upon request
- Giving feedback arising from client contractual Service Level Agreement (SLA) audits
- Identifying and assessing areas of financial leakage or other risks for the business
- Preparing timely reports to Technical Director/Operations Director on audit findings and recommendations
- Contributing to the continual development and improvement of Legacy's technical performance levels
The role requires:
- Familiarity with client guidelines and required service level agreements
- Attention to detail
- Identification of incorrect actions taken on files
- Trend analysis
- Writing reports
- Reviewing documents and assessment of evidence in Military Deafness NIHL Claims
- Identification and assessment of strategy in Military Deafness Claims
- Identification and assessment of required investigative actions
- Reserving of NIHL Claims – to include Ogden
The ideal candidate has:
- An understanding of NIHL Claims (Military deafness claims specifically is not essential)
- Experience of running a NIHL caseload
- Clear and effective communication skills
- Ability to write reports
- Ability to work under pressure and to target
- Ability to self-organise and self-prioritise
- Ability to maintain concentration and pay attention to detail
- Ability to remain calm under pressure
- Ability to remain fair and objective at all times
- Good level of IT skills
Benefits include:
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering
- Death In Service – after 1 year's service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets