Senior Field Application Engineer-OEM

As a Senior Field Application Engineer-OEM at NVIDIA, you will play a key role in evaluating the feasibility of new builds and managing new qualifications and certifications. You will work hands-on with groundbreaking technology and elite engineering teams to develop inventive solutions.

Responsibilities

• Serve as the technical lead for sustaining engineering related to NVIDIA data center products used by OEM customers
• Manage complex issues from initial triage and containment to root-cause analysis, corrective action, and resolution
• Perform system- and board-level failure analysis to isolate hardware, firmware, software, thermal, power, and integration-related problems
• Facilitate the complete RMA process, including failure-data collection, return authorization, material tracking, engineering disposition, and communication of findings
• Reproduce field failures in laboratory environments, analyze failure trends, and drive preventive improvements in product quality and serviceability
• Collaborate with OEMs, ODMs, manufacturing partners, and NVIDIA engineering, quality, reliability, operations, and supply-chain teams to resolve critical issues
• Provide on-site technical support and deliver clear failure-analysis reports, corrective-action updates, troubleshooting procedures, and executive-level communications

Requirements

• BS or MS in Electrical Engineering, Computer Engineering, Computer Science, or a related discipline,or equivalent experience
• 5+ years of relevant experience in Field Application Engineering, sustaining engineering, failure analysis, systems engineering, or product engineering
• Hands-on experience debugging complex server or computing platforms at both the system and board levels
• Demonstrated experience managing field failures or RMA cases through root-cause analysis and corrective-action closure using methods such as 8D, FRACAS, or fault-tree analysis
• Strong understanding of server architecture, including CPUs, GPUs, memory, storage, power delivery, cooling, and high-speed interconnects
• Knowledge of PCIe and experience troubleshooting BMC/IPMI or Redfish, BIOS/UEFI, Linux, drivers, firmware, system logs, and hardware telemetry
• Experience with hardware bring-up, board validation, system qualification, and L1–L10 server integration and manufacturing test stages
• Ability to interpret schematics, block diagrams, diagnostic data, manufacturing test results, and thermal or electrical measurements
• Excellent project-management and communication skills

Nice to Have

• Direct experience supporting NVIDIA HGX, DGX, or MGX platforms or comparable GPU-accelerated data center systems
• Experience owning sustaining engineering, failure-analysis, or RMA programs for an OEM, ODM, cloud service provider, or hyperscale customer
• Familiarity with physical failure-analysis techniques, reliability engineering, statistical analysis, and manufacturing or field-quality trend analysis
• Experience with ARM-based systems, NVIDIA GPUs, system firmware, and diagnostic automation using Python or shell scripting

Benefits

• Competitive salary: 132,000 USD - 207,000 USD for Level 3, and 160,000 USD - 253,000 USD for Level 4
• Equity and benefits package