Description
We're seeking a Microsoft 365 Service Analyst to join our Colleague Enablement & Insights team. You'll support the management, governance, and adoption of Microsoft 365 services, ensuring colleagues get the most from the tools they use daily. The role involves working with technical teams and stakeholders to deliver a great Microsoft 365 experience across Co-op.
Key Responsibilities:
- Support the ongoing management and continuous improvement of Microsoft 365 services across Co-op
- Analyse service, adoption, and engagement data to identify trends, opportunities, and areas for improvement
- Create colleague communications, guidance, and training materials to help people get the most from Microsoft 365 tools
- Support the planning, coordination, and communication of Microsoft 365 changes and releases
- Review Microsoft roadmap updates and change notifications, assessing potential impacts and helping keep colleagues informed
- Work with technical and operational teams to understand service impacts, risks, and improvement opportunities
- Support governance activities, including licence management, risk tracking, reporting, and service documentation
- Build strong relationships with stakeholders across the business, using insight and feedback to improve colleague experience and service performance
Requirements:
- Experience working with Microsoft 365 services and a passion for colleague technology
- Understanding of service management, change management, governance, or continual improvement practices
- Ability to communicate technical information clearly and confidently to both technical and non-technical audiences
- Good presentation skills and ability to deliver training to colleagues across the business
- Experience using data and insight to identify trends, support decision-making, and drive continuous improvement
- Strong stakeholder management skills with the ability to build effective relationships across different teams
- Good organisational and planning skills, with the ability to manage multiple priorities and coordinate activities effectively
- A proactive approach to problem-solving, with the confidence to identify opportunities and recommend improvements based on evidence and insight
Benefits:
- Annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- Pension with up to 10% employer contributions
- Access to a subsidised onsite gym
- 30% discount on Co-op products and 10% off other brands
- Stream – early access to a percentage of your pay as you earn it
- Virtual healthcare including GP appointments, mental health support, nutrition, and fitness advice
- 24/7 colleague support service
- Training and support for your development and career progression
- Cycle-to-work scheme