Description
We are looking for an IT Service Manager to help lead IT Servicing at Workwize. As an IT Service Manager, you will join as a peer to our current IT Servicing manager and share ownership of the team. Your primary focus will be on fixing the biggest pain points and handling escalations to ensure smooth operations.
Key Responsibilities:
- Own and solve escalations related to enrollment and wiping or decommissioning devices.
- Serve as the point of contact for enterprise clients during issues and provide clear updates.
- Identify and resolve root causes of repeat issues.
Process and Tooling:
- Improve IT Servicing processes, tools, and visibility across internal systems, warehouse workflows, and suppliers.
- Enhance integrations with clients and Apple for smoother enrollment.
- Develop and maintain playbooks, exception handling, and sign-off processes for custom configurations.
Commercial:
- Collaborate with Sales and Customer Success to integrate IT Servicing into the sales process.
- Participate in prospect conversations to understand their current IT servicing and demonstrate how Workwize can assist.
Required Skills & Experience:
- Experience in technical IT operations, device or MDM management, or IT service delivery.
- Hands-on experience with Apple Business Manager / DEP and Windows Autopilot.
- Experience with device wipe or data erasure tools, such as Blancco.
- Experience working directly with clients, including handling escalations.
- Excellent English, written and spoken.
Workwize Offers:
- Flexible hybrid work environment.
- Top-notch tools and equipment provided.
- Vibrant, entrepreneurial culture with opportunities for growth.
- Off-sites and multi-yearly team bonding events.
- Team lunches and surprise events.
- Pension scheme.
- Classpass corporate membership.
The Right Mindset:
- Remain calm under client pressure.
- Explain technical problems simply.
- Respond quickly and keep people updated.
- Prioritise effectively.
- Fix processes, not just tickets.
- Comfortable with unclear situations and taking ownership.
At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!