Description
Job Overview
As Onboarding Team Lead, Germany, you will lead a team of 12 FTE onboarding specialists in Budapest, working closely with the Onboarding Operations team in Germany. Your goal is to ensure German merchants have a smooth, high-quality onboarding experience on Wolt.
Responsibilities
You will be responsible for:
- Leading, coaching, and developing a team of 12 FTE onboarding specialists
- Owning the onboarding pipeline to ensure accuracy and efficiency
- Tracking key onboarding KPIs, such as time to onboard and new live venues
- Collaborating with Sales, Account Management, Product, and the Onboarding Operations team in Germany
- Validating issues and escalating blockers early
- Planning team capacity and ensuring no partner is left without an owner
Requirements
- At least 2 years of experience leading a team of 8 or more people
- 3+ years of experience in operations in a fast-paced environment
- Fluency in German and English, written and spoken
- Comfortable working with data and using KPIs and dashboards
- Structured and detail-oriented with excellent pipeline management skills
- Ability to take ownership and drive changes independently
Benefits
- A key leadership role shaping merchant onboarding in a major market
- A team that's already established, allowing you to focus on growth and improvement
- Close collaboration with teams across Germany and Budapest
- Career growth opportunities in a fast-growing company with comprehensive internal training