Description
ShipMonk is a tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe. As an Operations Manager, you will lead either a functional operation or an entire operational shift within a ShipMonk fulfillment center.
Responsibilities:
- Create and maintain a safe work environment for all Associates and Leaders
- Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
- Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
- Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
- Create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
- Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
- Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
- Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
- Partner with other managers to share best practices across shifts and the network
Requirements:
- Bachelor's degree highly preferred
- 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
- 1-2 years management experience preferred
- Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation
- Ability to manage, motivate, direct, lead, train and develop other leaders and team members
- Effective communication and collaboration skills
- Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
- Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.
Benefits:
- Merchant-first approach
- Global Fulfillment Network
- Proprietary Technology
- Unrivaled Support
- Transparent Pricing
- Committed to the Future