Description
The primary role of the Caseworker for the Survivors of Torture (SOT) Program is to provide comprehensive, culturally appropriate client-centered case management services for Program participants.
Major Responsibilities:
- Provide comprehensive case management services to survivors of torture.
- Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others to inform service providers and refugees of programs and services.
- Complete eligibility screenings for all referral and enrollment paperwork for all eligible Program participants.
- Complete social and legal assessment for all enrolled clients.
- Develop a service and safety plan for each Program participant.
- Guide/assist participants to establish contact and receive support services in the community based on their service plan.
- Ensure all services are linguistically appropriate and help advocate with mainstream service providers for linguistically appropriate services.
- Complete case notes in a detailed and timely fashion.
- Implement client satisfaction surveys and client progress surveys at intervals outlined in the grant proposal.
- Ensure all family data is entered into data management system in a timely manner.
- Assist with the preparation of donor funding reports and new funding proposals.
Requirements:
- Undergraduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.
- 2+ years of case management experience in a social services environment.
- Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook).
- Strong organizational skills and detail-oriented.
- Public Speaking and/or presentation experience preferred.
- Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
- Ability and willingness to drive 15 passenger van.
- Strong attention to detail with the ability to prioritize and manage time effectively.
- Problem solver capable of working well independently and as a part of a team.
- Proficiency in written and spoken English, bilingual ability preferred in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
Benefits:
- Competitive salary ($23.5/hr)
- Comprehensive and competitive benefits package, including:
- 10 paid sick leave
- 10 U.S. holidays
- 20-25 generous paid time off based on role and tenure
- Medical insurance starting at $163/month
- Dental starting at $6.50/month
- Vision starting at $5/month
- Flexible spending accounts (healthcare, dependent care, and commuter)
- A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
- Disability and life insurance
- An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families