Caseworker

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency.

Major Responsibilities:

• Coordinate timely pre- and post-arrival services to ensure clients have access to housing, food, medical care, transportation, and community orientation.
• Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
• Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
• Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
• Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
• Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
• Document all client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
• Support Preferred Communities programming and intensive case management services, as assigned.
• Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
• Build and maintain effective working relationships with community partners and service providers.
• Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
• Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
• Perform other duties as assigned.

Job Requirements

• Bachelor’s degree in social work or a related field preferred.
• Prior experience working with refugee and/or immigrant populations required.
• Experience providing casework, pre-arrival, or intensive case management services preferred.
• Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.
• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.
• Valid driver’s license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Demonstrated Skills and Competencies

• Strong relationship-building, diplomacy, and networking skills.
• Ability to work effectively in a multicultural environment.
• Proven problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and ability to use digital tools for data entry, research, and reporting.
• Ability to lift and carry items weighing 50+ pounds, including furniture and household goods.
• Ability to drive a large van or passenger vehicle, as required for program delivery.

Compensation: $20.97

Working Environment This position operates in a hybrid environment that includes office-based work, remote work, and fieldwork within the service delivery area. Typically, the role is based in the office four days per week and remotely one day per week, with field responsibilities possible on all workdays. Schedule flexibility is required, including occasional evenings and weekends for activities such as airport pick-ups.

Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.