Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients.
Core Responsibilities:
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
What we're looking for
- Strong computer skills required and basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- US work authorization
Preferred Qualifications:
- Experience in customer service setting strongly preferred
- Some college preferred
Other Skills
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
- Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being relentlessly determined
Benefits:
- Mission-focused career impacting change and measurably improving health outcomes for medicare patients
- Paid vacation, sick time, and investment/retirement 401K match options
- Health insurance, vision, and dental benefits