Description
We are seeking a Senior System Administrator (MSO) to provide 24/7, 365, 12-hour shift, Tier 1/2 operational support to end customers and users in the field/worldwide.
The successful candidate will have a solid Information Technology foundation and 8+ years of related experience in IT/Network administration and support.
Responsibilities:
- Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
- Triage hardware, software, and environmental faults, alerts, or malfunctions.
- Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology.
- Determine the cause of problems, provide situational awareness, and resolution to the user community.
- Serve as first responder and ‘one-stop shop' for all site issues.
- Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure.
- Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
- Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
- Maintain a positive, professional, and helpful working relationship with our customers.
- Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities.
- Provide support to the Engineering staff for testing and validation of new software releases and network connections.
- Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
- Respond to customer voice and electronic support requests.
- Respond to real-time, mission-critical situations.
- Participate in internal and external scheduled exercises.
- Create, maintain, and update SOP/TTP documentation.
Requirements:
- 8+ years of directly related experience in IT/Network administration and support.
- TS/SCI or DoE Q Clearance.
- Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
- Working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc.) that is utilized to support mission operations.
Desired Qualifications:
- Experience with Linux and Windows system administration and networking background is preferable.
Benefits:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays