Description
We are seeking a Manager, CRM Service Excellence to lead projects, priorities, deadlines, and outcomes. You will utilise deep knowledge of site reliability, software engineering, programming languages, tooling, frameworks, infrastructure, and systems to design and produce complex software products or customer solutions aligned to the strategy of Group Technology.
Key responsibilities:
- Lead designs of software components, systems, and features to improve the availability, scalability, latency, and efficiency of LSEG's services.
- Provide mentorship and advice to other team members on leading availability and performance of critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.
- Write and review highly optimised and accurate code for LSEG products and solutions.
- Partner with architects to decompose a solution for technology systems and products.
Requirements:
- Degree in Computer Science, Software Engineering or Electronics / Electrical Engineering, or equivalent.
- Significant experience in software development in one or more programming languages.
Benefits:
- Personal development through a wide range of learning tools.
- Healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.