Description
About the Role
At Wolt, we're looking for an experienced Account Management Executive to join our team in Frankfurt am Main, Germany. As part of our Merchant account management SMB team, you will play a crucial role in ensuring the success of our existing restaurant partners and driving growth.
Key Responsibilities
You will be responsible for managing a portfolio of restaurant partners, providing analytical support, and identifying new opportunities. Your tasks will include:
- Managing relationships with restaurant partners, ensuring seamless experiences and supporting their success
- Conducting performance analysis and regular quality checks
- Providing after-sales support and insights to improve partner performance
- Building strong customer relationships through regular communication
- Reporting on account status and presenting new services and marketing campaigns
- Collaborating with the marketing team to plan and execute campaigns with restaurant partners
- Continuously analysing the local market and monitoring competitor activities
Requirements
To succeed in this role, you will need:
- Fluent German and conversational English
- 2+ years of experience in account management, sales, project management, customer support, consulting, or marketing
- Ability to deliver results in a fast-paced environment
- Strong communication and interpersonal skills
- Understanding of sales principles and ability to provide excellent partner experiences
- Good time management skills and problem-solving attitude
- Knowledge or experience with analytical dashboards (e.g., Looker, Power BI) or data-driven decision-making
- Advanced Microsoft Excel/Google Sheets skills
What We Offer
In return, you'll enjoy:
- A dynamic environment with opportunities for growth and development in a rapidly expanding tech company
- The chance to make a significant impact on the growth and success of our retail partners
- A collaborative culture that values innovation and continuous improvement
- Opportunities for personal and professional growth within a global organisation
Next Steps
If your application is successful, you'll be invited to:
- A introductory conversation with our talent acquisition partner
- A meeting with your potential manager
- A case study presentation
- A final conversation to ensure we're a good fit