Description
The starting pay range for this position per hour is $25.00 - $27.00, with a full pay range of $25.00 - $42.50 per hour.
As a Small Format Team Leader at Target, you will play a crucial role in ensuring a seamless shopping experience for guests. You will be responsible for providing exceptional guest service, customising each experience, and anticipating guest needs.
Key responsibilities include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback to team members, recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities for improvement
- Planning departmental daily/weekly workload to support business priorities and deliver sales goals
- Demonstrating a service culture that prioritises the guest service experience
- Enabling a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor
- Being an expert of operations, accuracy, process, and efficiency
- Managing incoming and outgoing products, maintaining stock levels, and executing product arrangement, pricing, and promotional signing processes
- Assigning daily tasks to team members based on planned workload and guest traffic patterns
- Leading team members in the backroom and sales floor areas, reviewing reporting to identify gaps, and developing a plan to resolve issues
- Enabling efficient delivery to guests by leading pick, pack, and ship fulfilment work
- Evaluating candidates for open positions and developing a guest-centric team
- Participating in team onboarding and learning
- Closing knowledge and skill gaps through training and experiences
- Establishing clear goals and expectations and holding team members accountable
- Demonstrating inclusivity by valuing diverse voices and approaches
- Always demonstrating a culture of ethical conduct, safety, and compliance
- Leading and demonstrating a safety culture through modelling and recognising safe behaviours
- Supporting merchandise protection strategies across the total store
- Regularly assuming store-level leadership on duty (LOD) responsibilities
- Addressing all store emergency and compliance needs
Requirements:
- Must be at least 18 years of age or older
- High school diploma or equivalent
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritise tasks independently
- Welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation