Description
Salesforce is seeking an Agentforce Success Architect to play a crucial role in driving successful outcomes for strategic customers by leveraging technical expertise in AI-driven agent design, orchestration, and automation.
As an Agentforce Success Architect, you will be a trusted subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents. You will engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
Responsibilities:
- Be a trusted Agentforce subject-matter expert for the broader Success Architect organization
- Engage with customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
- Run playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
- Build strong relationships with internal and external business partners, contributing to broader goals and growth
- Drive thought leadership through mentoring and knowledge sharing
Requirements:
- Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation
- Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration
- Excellent communication skills, and ability to work collaboratively with cross-functional teams
- Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Preferred Experience:
- Experience with Data360 or another Customer Data Platform
- Experience implementing Salesforce Clouds, multi-cloud scenarios
- Familiar with at least one of the Salesforce Architecture Domains
- Experience designing, building, or evaluating AI agents, LLM-based automation, or conversational AI solutions
- Experience in programming languages such as Python, Java, .Net, SQL
The typical base salary range for this position is $123,100 - $186,300 annually.