Description
We're looking for a Senior Delivery Manager to join our growing Professional Services team. As a Senior Delivery Manager, you will oversee and manage implementation teams, create a collaborative environment, and equip your teams for success. You will help organize and prioritize work assignments, assist on client calls when needed, develop and update processes, and help manage escalated clients.
Responsibilities:
- Lead teams of Implementation Managers and Individual Technical Consultants, while acting as a Subject Matter Expert on HiredScore products implementation and processes
- Oversee all aspects of team building, including hiring, training, mentorship, and professional development
- Coach and mentor team leads and team members to optimize performance, facilitate career growth, and support personal development
- Provide comprehensive team guidance encompassing daily operations, client interactions, and on-demand client calls, serving as the primary escalation point for all issues
- Drive application development scrum teams to deliver customer features and innovations
- Understand clients' needs, and current workflows and design HiredScore implementation plans to address those needs, and offer creative solutions to implementations
- Collaborate closely with Customer Success to ensure a smooth transition of accounts from sales to launch, training, post-launch, and adoption
- Partner and collaborate with cross-functional stakeholders to prioritize, plan and deliver exceptional experiences for our customers
- Personify and promote the Workday values of Employees, Customer Service, Innovation, Integrity, Fun, and Profitability
Requirements:
- 3+ years experience as a team lead of Technical Project Manager/Implementation Manager/Professional Services Manager
- 2+ years of experience managing managers
- 3+ years of experience leading complex, large-scale, external global client-facing B2B SaaS deployments for enterprise clients, specifically within professional services, consulting, or functional implementation
- Team player with the ability to self-manage and execute projects from scratch
- Demonstrated ability to handle day-to-day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
- Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
- The ability to interact professionally with diverse stakeholders - executives, managers, users, and subject matter experts
- Ability to work with clients to resolve complex issues and address escalations
- Comfortable in a fast-paced process-focused environment, adept at problem-solving under pressure
- Process-focused, with strong problem-solving ability - always looking for better ways to achieve a goal
- Strong analytical skills required, including a thorough understanding of how to interpret client business needs and translate them into the application and operational requirements
- Affinity for technology and deep understanding of software delivery lifecycle
- Experience in a high-growth company.
- Excellent verbal, presentation, and written communication skills in English.