Description
Make a difference by joining the Leidos TRICARE team in Aviano, Italy as a TRICARE Beneficiary Services Representative (BSR).
The BSR role involves providing key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).
Responsibilities:
- Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis
- Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines
- Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone
- Provide basic claims status updates and support
- Conduct informational briefings for various events
- Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems
- Assess and escalate issues as needed for proper resolution
- Maintain compliance with HIPAA regulations and confidentiality of Protected Health Information (PHI)
- Collaborate with and support team members
Requirements:
- Bachelor's degree in a related field OR Associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience
- U.S. citizenship
- SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor supporting the DoD
- Missione Visa and Soggiorno permit
- Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1)
- 3+ years of customer service experience
Essential Skills:
- Fluent in English with strong written and oral communication
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Effective presentation delivery
- Tactful communication with others in person and on the phone
- Self-starter with ability to work independently and with minimal supervision
- Strong organizational, time management, and multitasking abilities
- High attention to detail
Preferred Qualifications:
- Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
- Background in U.S. military healthcare delivery system or civilian managed care, medical or clinical environment, MHS Genesis or civilian healthcare systems, medical claims
The annual salary for this position is $32,000.