Description
The Talent Acquisition Operations team supports hiring across the Americas and partners closely with the broader Talent Acquisition organization to deliver an exceptional experience for candidates and hiring teams.
You will lead the Talent Acquisition Operations team in the Americas, overseeing day-to-day delivery while helping shape how recruiting operations evolve to meet the needs of the business.
Responsibilities
- Lead the delivery of Talent Acquisition Operations across the Americas, ensuring seamless execution, effective workload management, and a consistently high standard of service
- Foster the growth and development of team members through ongoing coaching, feedback, and career discussions
- Serve as a trusted advisor to Recruiters and key stakeholders, providing guidance on operational priorities, processes, and best practices
- Leverage data and performance metrics to identify trends, monitor service delivery, and inform decision-making
- Drive process improvement through optimization, enhanced controls, and the adoption of automation and AI solutions
- Lead regional projects and champion transformation initiatives, partnering across teams to introduce new processes, technologies, and ways of working
- Partner with global colleagues to share best practices, promote consistency, and contribute to broader Talent Acquisition Operations priorities
Requirements
- Experience in Human Resources, Talent Acquisition Operations, or a related function within a complex organization
- Proven people leadership capabilities, including coaching, developing, and empowering team members to grow, perform, and contribute to team success
- Exceptional stakeholder management skills, with the ability to build trusted partnerships, influence outcomes, and collaborate effectively across teams, functions, and levels
- An analytical and problem-solving mindset, with the ability to use data and insights to identify opportunities, inform decisions, and improve performance
- A process-oriented approach focused on service quality, operational effectiveness, and risk mitigation
- A track record of leading or supporting business transformation, process improvement, or technology implementation initiatives
- Demonstrated experience leveraging automation, AI, or other technology-driven solutions to improve efficiency and service delivery
- The ability to manage competing priorities and deliver results in a fast-paced, evolving environment
Benefits
- Salary range: USD$82,000.00 - USD$110,000.00
- Annual discretionary bonus
- Healthcare, leave benefits, and retirement benefits
- Tuition reimbursement
- Comprehensive healthcare
- Support for working parents
- Flexible Time Off (FTO)