Senior Client Success Manager - Insights (P4666) / G2

The Senior Client Success Manager - Insights will develop and deliver customer, campaign, and business insights that inform client strategies, campaign recommendations, and business decisions across multiple clients and business categories.

Responsibilities:

• Develop and deliver customer, campaign, and business insights that support client strategies, campaign recommendations, and business decisions
• Gather, analyze, and synthesize campaign, customer, market, and business information to identify trends, performance drivers, and opportunities
• Build and maintain stakeholder relationships, consulting with clients and internal partners to understand business questions and align insights to their needs
• Translate data into clear, accurate, and actionable findings, recommendations, and business implications
• Create presentations, reports, scorecards, and other client- and stakeholder-ready materials used in internal and external discussions
• Work independently on recurring analyses, campaign wrap reporting, and ad hoc insight requests with limited oversight
• Support stakeholders in understanding and applying 84.51° tools, reporting, and insight capabilities
• Apply relevant business, customer, and category context, including compliance considerations where applicable, to strengthen recommendations
• Partner with Client Partnerships Executives, Sales, Campaign Operations, Product, Creative, and other cross-functional teams to deliver insight-driven support for client needs
• Proactively identify opportunities to improve reporting, analysis, tools, and team processes
• Coach and collaborate with others on specific skills, tools, and analytical approaches as appropriate

Qualifications, Skills, and Experience:

• Bachelor’s degree required or equivalent practical experience
• Minimum 3+ years of relevant experience in analytics, insights, digital media, campaign reporting, retail media, advertising measurement, or a related field
• Experience building stakeholder relationships and working directly with partners to support business needs
• Experience working independently on complex analyses, recurring deliverables, and team initiatives
• Strong analytical and problem-solving skills with the ability to synthesize data into actionable insights and recommendations
• Strong written and verbal communication skills, including experience developing polished, stakeholder-ready materials
• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
• Experience consulting with stakeholders or supporting business decisions through insights, reporting, or analysis
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Familiarity with retail media, digital advertising, campaign measurement, customer insights, or related industries preferred