Description
A successful Customer Experience Architect acts as an SME for the suite of Adobe experience cloud products and services. They enjoy designing transformational solutions and working directly with customers to meet their business needs.
Job Description
Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel. Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines, estimates. Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Problem solve, build strategies and create innovative solution architectures uniquely tailored to customer objectives. Help customers understand Adobe’s diverse capabilities to drive transformation. Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral. Ability to articulate complex ideas in a simple and understandable manner. Identify business problems and tie your proposed solutions to measurable success criteria. Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives. Trusted colleague who can collaborate with multiple team members to arrive at the best solution. High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines.
Role Requirements
10+ years of experience in technical/business/services pre-sales consulting, working as a solution architect with multiple Adobe Experience cloud products. Prior knowledge of Adobe Experience cloud products is a must. Knowledge of current digital marketing trends and best practices on topics such as personalization, cross-channel marketing, mobile, data-driven optimization of experiences. Understanding of the Digital Experience platform landscape and experience with relevant Digital strategies and technologies. In-depth understanding of the typical use cases of Digital Platform implementations. Basic understanding of ML/Gen AI & Agentic aspects and the value drivers they bring to the table within the DX Stack. Ability to design and optimize business processes and to integrate business processes across disparate systems. Experience in leading workshops to define and prioritize client requirements and required Capabilities.
Desirable but not essential
Certification with Adobe experience cloud products. Understanding of custom software development processes and engagement methodologies. Experience in managing agile development projects. Experience as Consulting Manager or Senior Manager in a large consulting organization. Hands-on AI & Agentic architectural & deployment capabilities.