Description
Join Amazon's dynamic AWS team as a Data Center Technician, playing a critical role in maintaining global cloud infrastructure. You will ensure seamless data center operations, powering millions of businesses and services worldwide.
Responsibilities include:
- Performing server rack installations, hardware repairs, and network troubleshooting
- Responding to operational incidents and escalating to senior technicians and management as needed
- Serving as a primary contact point for internal and external stakeholders
- Participating in on-call duties, scheduled maintenance, and change management activities
- Contributing to documentation and process improvement initiatives
- Helping to train and onboard new team members
Physical requirements:
- Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
- Work in cramped and/or elevated locations
- Bend, lift, stretch, and reach
- Stand and walk for up to 8+ hours a day
- Ascend and descend ladders, stairs, and gangways safely
- Work in a noisy environment
- Work shifts longer than 8 hours to support 24/7 operations
Requirements:
- 1+ years of computer/server hardware troubleshooting or related IT experience
- High school or equivalent diploma
- Ability to travel to or commute between data center locations as needed
- Willingness to temporarily work at alternative sites during training periods
Preferred qualifications:
- Knowledge of network design, protocols, and Layer 1/2 troubleshooting
- Associate's degree in a relevant field
- Experience managing work and priorities through a ticketing system
- Experience in a data center or other critical environment