Description
Cisco is seeking a Renewals Specialist to join their Collaboration Renewals Sales team, supporting the Webex and Collaboration portfolio in Japan.
The Renewals Specialist will own a portfolio of renewal opportunities and be accountable for protecting recurring revenue, improving renewal outcomes, and delivering a seamless customer experience.
Key responsibilities include:
- Managing assigned opportunities from early engagement through commercial close
- Engaging customers and stakeholders multiple quarters ahead of renewal
- Developing actionable plans for priority opportunities
- Identifying renewal risks early and coordinating mitigation actions
- Connecting adoption, utilization, and business outcomes to renewal conversations
- Identifying growth and expansion opportunities
- Coordinating quoting, pricing, approvals, negotiations, and contracting
- Maintaining accurate opportunity data and forecasts in Salesforce
- Collaborating with internal teams and Partners around a common renewal strategy
- Prioritizing opportunities according to value, risk, customer impact, and time to renewal
- Using customer, adoption, and renewal insights to improve prioritization and seller productivity
Minimum qualifications:
- Experience in subscription, SaaS, recurring-revenue, or technology renewals
- Knowledge of collaboration technologies
- Experience working with channel partners and customer adoption or lifecycle-management practices
- Ability to manage a high-volume portfolio
- Strong analytical, organizational, and stakeholder-management skills
Preferred qualifications:
- Experience using Salesforce or a comparable CRM
- Native or business-level fluency in Japanese and professional proficiency in English
- Experience coordinating proposals, quotes, approvals, and negotiations