Description
You will be a Lead Insights Analyst on the Cloud Success Insights Team, delivering data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success.
You will provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance.
This is a high-visibility individual contributor role with direct business impact.
Responsibilities:
- Lead ad-hoc and deep-dive analyses to answer high-priority business questions
- Build predictive models and forecasts to support planning and decision-making
- Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers
- Partner with cross-functional stakeholders across Customer Success and Cloud leadership
- Translate complex analytical findings into clear strategic recommendations for executives
- Own projects end-to-end, from problem framing through executive presentation
Must-Haves:
- 7–10 years of experience in data analytics, business analytics, or a related field
- Degree or equivalent proven experience
- Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting
- Demonstrated experience in variance analysis, impact analysis, and root cause analysis
- Proven business partnering skills , experience acting as a strategic partner to cross-functional teams
- Strong stakeholder management skills across varying levels of seniority
- Excellent executive presentation skills , able to distill complex analysis into clear, actionable stories
- Extensive experience writing complex SQL queries
- Expertise in a major visualization tool (Tableau, Power BI, etc.)
- A curious, ownership-driven mindset with the ability to mentor junior analysts
Nice-to-Haves:
- Direct experience (2+ years) in data engineering
- Tableau certification (Desktop Specialist/Professional)
- Experience working with cloud data sources
- Strong interest in emerging technologies and applying AI to analytics work
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Salary Range: $99,400 - $186,300 annually