Description
Compensation
The base salary range for this role is $150K - $220K, with additional compensation options including equity and bonus.
How you'll make impact
As a Senior Manager, Product Success, T:0, you will own customer success from day zero for T:0's AI-native accounting platform. Your responsibilities will include:
- Partnering with founders, accountants, and mid-market Controllers to translate accounting policies into automated logic
- Building evidence-based onboarding strategies and repeatable deployment playbooks
- Acting as the internal customer advocate, partnering with Product, Engineering, and GTM to improve workflows
- Tracking usage, proactively mitigating risks, identifying expansion opportunities, and driving long-term platform adoption
What we're looking for
Essentials
- Strong background in accounting or finance, including a solid grasp of revenue recognition, ASC 606, and modern ERP systems
- Ability to communicate fluently about accounting with Controllers and about data and APIs with Engineers
- Experience working directly with customers in customer success, implementations, technical account management, product operations, or a related function
- Exceptional organisational skills and a track record of managing complex stakeholder environments and delivering against aggressive deadlines
- Comfort solving ambiguous problems and taking ownership in a high-impact, 0-to-1 environment
Preferred
- CPA license or substantial experience in audit, including Big Four experience, revenue management, or accounting leadership
- Ability to independently use analytics platforms to interpret platform health, onboarding data, and user behaviour
Benefits
Benefits vary by country and employment type in accordance with local statutory requirements. US-based employees are eligible to participate in medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability, basic life insurance, and well-being benefits.