Description
The Senior Manager, Supplier MDM Operations will own the end-to-end supplier operation that makes data accurate, verified, and ready for purchasing and payment.
Reporting to the Supplier MDM Lead, you will set operating priorities, lead delivery, and be accountable for service, data quality, sensitive-change controls, and capacity.
You will build an operation that scales across procurement and financial systems while creating protected capacity for the lead’s governance and transformation work.
We’re looking for a hands-on senior leader who turns ambiguous problems into clear decisions, develops people, and delivers lasting improvements.
You will balance supplier readiness, risk, and capacity; resolve complex escalations; and use practical automation to help teams move faster with reliable data.
Responsibilities:
- Own supplier onboarding and maintenance across identity, legal entities, sites, tax documentation, authorized contacts, payment methods, and banking information; set service standards and take accountability for results.
- Set the operating and capacity plan across demand, handling effort, backlog, and coverage.
- Prioritize work, quantify tradeoffs, and assign qualified owners and backups based on skills, access, confidentiality, and independent verification responsibilities.
- Own operational execution of sensitive-change controls, including independent identity and authority verification, documented evidence, qualified employee review, and backup coverage.
- Lead and develop the operating team and eligible service partners through clear goals, coaching, performance management, cross-training, and quality review.
- Lead resolution of complex supplier-data and synchronization failures with AP, Procurement Operations, Tax, Treasury, Security, and Finance Systems.
- Direct supplier-data remediation, including hierarchies, entity/site relationships, duplicates, holds, inactivation, and reactivation.
- Own the operating scorecard for first-pass readiness, critical-field completeness, queue aging, supplier wait time, rework, control evidence, and change-related payment exceptions.
- Establish an operating cadence and decision framework with the Supplier MDM Lead that protects transformation time, maintains reliable coverage, and turns recurring operational issues into prioritized improvement requirements.
- Deliver measured improvements through AI and automation for validation, duplicate detection, queue monitoring, and evidence preparation.
Benefits:
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.