Rehousing Co-ordinator

Supporting residents through change, building stronger communities

We're looking for a compassionate and organised Rehousing Coordinator to support residents who need to move from their homes due to regeneration, redevelopment or disposal programmes.

About the Role

Working closely with residents, local authorities and internal teams, you'll manage rehousing cases, coordinate allocations and lettings, and help deliver successful regeneration outcomes while providing an excellent customer experience. You will also:

• Match housing needs with suitable properties and coordinate offers and allocations.
• Manage empty properties, lettings and tenancy creation.
• Prepare legal notices and support possession and consent order processes.
• Develop and oversee empty property management plans for regeneration and disposal schemes.
• Build positive relationships with residents, helping them navigate what can be a challenging period of change.

This is a rewarding role where you'll guide residents through the rehousing journey, ensuring they feel informed, supported and confident every step of the way.

About you

You'll have experience in rehousing, housing management, allocations or tenancy services, with a strong understanding of social housing and a passion for delivering excellent customer service. You'll also bring:

• Knowledge of housing legislation, tenancy management and allocations processes.
• Experienced in stakeholder management and relationship-building skills.
• Experience working with vulnerable residents and an understanding of safeguarding responsibilities.
• Confidence communicating with residents, community groups and partner organisations.
• Excellent organisation and case management abilities – You’ll have the ability to balance customer needs with programme deadlines and business objectives.

What we offer

• 30 days’ annual leave, plus bank holidays
• Flexible benefits scheme, including family-friendly options and access to a discount portal
• Up to 10% pension contribution