Description
We are seeking a dedicated Practice Manager's Assistant to join our friendly and forward-thinking GP surgery.
The successful candidate will work closely with the Practice Manager and Administration team to handle a variety of tasks, including being the first point of contact with people from inside and outside the organisation and overseeing administrative systems, procedures, and patient services.
Job Responsibilities:
- Operational:
+ Support the Practice Manager as required with projects, systems, and procedures + Support the Practice Manager in the day-to-day operations of the practice, providing key performance information and activity reporting as requested + Provide administrative support for compliance registers, supporting the Practice Manager + Coordinate the practice diary, ensuring meetings are scheduled appropriately + Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for clinical meetings + Maintain the practice website + Draft the practice newsletter on a quarterly basis + Arrange PPG meetings, preparing agendas and producing minutes + Effectively monitor the Friends and Families Test and other patient feedback + In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services + Support all clinical staff with general administrative tasks as requested + Be aware of duties and responsibilities regarding current legislation, practice policies, and procedures + Undertake all mandatory training programmes + Have a thorough understanding of practice policies and procedures and support the Practice Manager in reviewing and updating practice policies and procedures + Support the Practice Manager with preparations relating to CQC + Provide IT support to the Practice team, ensuring IG compliance at all times + Provide cover for the administration team as required during periods of staff shortages
- HR:
+ Assist with the maintenance of HR documentation + Contribute to the development, implementation, and embedding of an effective practice training and induction programme for all staff + Add clinical and non-clinical leave on team net + Assist with rotas, recruitment, and general staff training
- Health and Safety:
+ Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff where appropriate + Assist with ensuring building maintenance and compliance is kept up to date + Employees must be aware of the responsibility placed on them under the Health & Safety at Work Act to maintain a healthy and safe working environment for both staff and visitors + Employees also have a duty to observe obligations under the organisation's Safety policies and to maintain awareness of safe practices and assessment of risk
- Personal/Professional development:
+ The post holder will participate in any training activity implemented by the Practice as part of this employment, such activity to include: + Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity + Taking responsibility for own development and learning by following through objectives set at appraisal + Ensure attendance at identified training events + Attend induction training, mandatory training, and mandatory updates as required + Attendance at Practice meetings
Person Specification:
- Experience:
+ Essential: GP Surgery Administrative Experience, Proficient in ICT, Proficient in use of EMISWeb + Desirable: Knowledge of NHS management and primary care structure, Experience in supervising staff, HR management
- Qualifications:
+ Essential: Ability to speak and communicate clearly and proficiently in English + Desirable: GCSE Grades C or above in English and Maths