Description
We are seeking a Key Account Manager to join our Sales department at Jobber. As a Key Account Manager, you will own the long-term partnership with Jobber's largest customers, driving retention, growing payment processing volume, and expanding the value customers get from Jobber over time.
You will act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber. You will manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume, and upselling plan upgrades and add-ons that create real value.
Your responsibilities will include:
- Managing a portfolio of high-value accounts
- Driving GPV growth across your portfolio
- Building deep, consultative relationships with key clients
- Conducting regular business reviews and strategic planning sessions with key clients
- Guiding customers to take action
- Identifying and driving upsell and cross-sell opportunities
- Collaborating with other departments within Jobber
- Providing feedback and suggestions to the product team
- Developing and implementing best practices and processes for the Key Account Management department
To be successful in this position, you should have:
- Demonstrated success in account management, customer success, or sales in a B2B software environment
- Proven track record of over-achieving and exceeding revenue targets and retention goals
- Excellent communication, presentation, and negotiation skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Client-focused consultative mindset
- Proficiency with the challenger sales methodology
- Familiarity with Jobber's products and services
In terms of compensation, this opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $60,000 and a commission of $40,000, for an On-Target Earnings (OTE) of $100,000. Our commission structure is uncapped and paid out monthly, meaning there is potential to earn beyond the stated OTE.
This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind.