Description
We are seeking an Order Management Specialist to join our Order Management team, which plays a critical role in issuing accurate invoices to clients. As an Order Management Specialist, you will review contracts signed by customers, process new sales, renewals, and amendments, ensure accurate and timely billing and services, and provide verbal and written billing explanations to clients.
Responsibilities:
- Review contracts signed by customers
- Process new sales, renewals, and amendments
- Ensure accurate and timely billing and services
- Make accurate adjustments to client accounts
- Provide verbal and written billing explanations to clients
- Promptly and precisely process emails
- Assist with escalation of key issues to senior management
- Provide basic ad hoc reporting as necessary
Requirements:
- Bachelor's or Master's degree
- Excellent communication skills (verbal and written)
- Strong analytical and problem-solving skills with attention to detail
- Basic knowledge of MS Office
- Ability to work independently in a high-paced team with minimal direction
- Willingness to work in rotational shifts as required
Preferred Qualifications:
- 1+ year of prior experience
- Prior experience working in Salesforce or Oracle
Benefits:
- Health and wellness coverage
- Flexible downtime
- Continuous learning opportunities
- Competitive pay and retirement planning
- Family-friendly perks