Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Join the team as Twilio's next Payroll Analyst II (US and Mexico Payroll). This position is needed to support US and Mexico payroll operations. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce.
Responsibilities:
- Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity.
- Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico.
- Provide operational coverage and backup support across Americas regional payroll cycles as needed.
- Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately.
- Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback.
- Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs.
Qualifications:
- Required:
- 3+ years of experience processing payroll for the US
- Previous Workday Payroll processing experience
- Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
- Excellent written, and verbal communication skills in English
- Intermediate Excel Proficiency
- Desired:
- PAYO certification FPC or CPP
- ADP Smart Compliance or OSV Sphere (or similar platform) experience
Location: This role will be remote, and based in Mexico.
Travel: Approximately 5% travel is anticipated.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.