Description
As a Senior Domain Expert – Observability, Alarm & Event Management, you will work across Engineering, Operations, Product, Architecture, Security, business stakeholders, and technology partners to take end-to-end technical ownership of complex outcomes and help evolve our observability capabilities through automation and intelligent operations.
Responsibilities:
- Provide senior technical and solution architecture leadership across enterprise observability, monitoring, alarm and event management, discovery, and configuration management.
- Lead complex technical investigations and root-cause analysis across applications, platforms, integrations, and infrastructure.
- Shape technical designs and platform roadmaps, ensuring solutions are scalable, secure, resilient, and aligned with enterprise architecture standards.
- Take end-to-end technical ownership of initiatives from concept and design through implementation and operational acceptance, actively managing risks, dependencies, and delivery impediments.
- Lead platform lifecycle, upgrades, resilience improvements, technical-debt reduction, and modernisation across cloud, on-premises, and containerised environments.
- Apply automation, orchestration, intelligent event correlation, and Artificial Intelligence for IT Operations (AIOps) to improve observability and operational outcomes.
- Provide authoritative technical leadership during complex production incidents and turn lessons learnt into sustainable engineering improvements.
- Influence senior stakeholders and technology partners to align decisions and deliver complex technical outcomes.
- Strengthen Telstra-owned capability through architectural governance, reusable engineering practices, documentation, mentoring, and knowledge transfer.
Requirements:
- Deep expertise in enterprise observability, monitoring, alarm and event management.
- Advanced engineering and troubleshooting capability across complex, distributed production environments.
- Experience in technical architecture, solution design, platform lifecycle management, and operational resilience.
- Demonstrated ability to lead complex technical problems from root-cause analysis through to sustainable resolution.
- End-to-end ownership of significant engineering or technology initiatives, including technical risks, dependencies, and operational acceptance.
- Strong capability in software or platform engineering, systems integration, and production environments.
- The ability to translate complex engineering challenges into clear options, recommendations, and outcomes.
- Strong stakeholder influence, including credibility with senior technical and business stakeholders.
- A track record of mentoring engineers, sharing specialist expertise, and uplifting capability in others.
Highly regarded:
- OpenText Operations Bridge Manager, Operations Orchestration, UCMDB, Discovery, Optic, AIOM, or comparable enterprise observability technologies.
- Kubernetes and containerised production environments, across cloud and on-premises infrastructure.
- Automation, orchestration, AIOps, AI/ML, or intelligent event correlation applied to operational use cases.
- Configuration management and discovery platforms.
- Working with multi-domain networks and engineering teams on complex technical issues.
- Major incident, problem management, or production engineering environments.