Description
The Platform Engineering Manager is responsible for providing technical leadership and operational authority for M&S connectivity platforms, ensuring services remain secure, stable, resilient and continuously improving.
The role has technical authority for operational connectivity services supporting 1,000 stores, 20 logistics sites, 2 datacentres and Azure environments. Provides technical oversight of outsourced NOC services and managed partners.
Responsibilities
- Own the operational integrity, reliability and continual improvement of connectivity platforms across the M&S estate.
- Drive automation and Infrastructure as Code to improve consistency, scalability and operational efficiency.
- Embed observability and Site Reliability Engineering practices to strengthen resilience and service performance.
- Reduce operational overhead and enhance service quality through proactive engineering and continuous improvement.
- Lead managed service providers, owning supplier governance, performance oversight and service improvement initiatives.
Requirements
- Extensive experience operating enterprise-scale network platforms.
- Deep technical expertise across Cisco ACI, Palo Alto, Fortinet, Juniper Mist and Microsoft Azure Networking.
- Strong automation and software engineering skills, including Terraform, Python and GitHub-based workflows.
- Excellent leadership qualities, with a strong understanding of observability and Site Reliability Engineering principles.
- Proven ability to influence outcomes and collaborate effectively across multiple stakeholder groups.
Benefits
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you