Description
The Transplant Assistant facilitates effective clinic organisation and patient care by serving as a communication link between patients, staff, physicians, hospital departments, or other outside healthcare entities.
Ensures compliance with CMS requirements for communication to families and donors. Develops and maintains systems for data management to meet requirements and for reporting to internal and external consumers of the information.
Performs a broad range of responsibilities including:
- Receptionist
- Scheduler
- Patient registration
- Chart acquisition
- Telephone triage
- Prior authorisation liaison
- Assistance in securing insurance authorisations
Uses critical thinking and problem-solving skills and provides backup assistance as necessary to carry out daily operations. This position supports the Hospital's and Department's Continuous Quality Improvement and customer service goals through modelling of appropriate behaviour and by providing a work environment conducive to attaining these goals.
The Transplant Assistant is assigned to a specific department supporting one or more patient populations and the transplant care management team. Duties may vary by setting and they generally work under limited supervision, while acting on their own initiative and direction.
Typically, the Transplant Assistant may orient and educate other clerical positions. The position works to ensure an effective clinic flow, often interacting with patients to gather information that is used by others for their treatment and maintains complete and timely medical records and reports.
They correspond with patients, their families, insurance providers, etc. in a professional and effective manner and demonstrates the ability to communicate effectively and work collaboratively with physician(s), utilising the chain of command appropriately as needed.
Assists with insurance prior authorisation for procedures/transplants/medications with payers, receiving and prioritising requests and sending clinical information for authorisation of services and provides triage for all incoming calls.
Maintains an adequate inventory of supplies, office supplies, patient education materials, and equipment to meet clinic requirements.
Shift details:
- Full-time, 40hrs/wk
- Monday-Friday
- 0830-1700
This position will be hybrid after 90 days when training is complete.
Minimum Qualifications:
- If working at Primary Children's Hospital, requirements include either a Certified Nurse Assistant (CNA) or Medical Assistant (MA) and a Basic Life Support Certification (BLS) for healthcare providers.
- If working at Intermountain Medical Center, requirements include a Basic Life Support Certification (BLS) for healthcare providers (as needed).
- Demonstrated staff or customer service leadership experience utilising computer skills including word processing, spreadsheet applications, email, appointment scheduling, registration, billing, and electronic medical records.
- Demonstrated effective interpersonal and communication skills.
- Demonstrated ability to organise, coordinate, prioritise, and work independently on projects.
- Demonstrated general office skills (i.e., typing, faxing, and filing).
Preferred Qualifications:
- College course related to healthcare, business, and/or computer/information systems.
- Medical Assistant certification (May be required for certain assignments)
- Medical Terminology experience.
- Leadership experience (i.e., providing training to others in their job duties, coordinating the work of others, coordinating projects, acting as a team lead)
- Experience in a Transplant Assistant or similar healthcare role including: scheduling, reception, medical records, filing, prior authorisation and insurance authorisation, Medical Terminology, and telephone triage.
- Spanish speaking/interpreter skills.
Salary: $20.35 - $30.97 per hour