Description
Richemont, a leading luxury goods conglomerate, owns several prestigious Houses specializing in high-end jewelry, watches, and accessories. The company seeks to preserve the unique heritage and identity of each Maison while driving innovation and creativity.
Job Mission Coaching to Drive Business Performance
As a Job Mission Coach, you will play a crucial role in enhancing the Cartier brand's performance by observing guest experiences and providing in-the-moment coaching to sales, service, and client experience teams. Your primary focus will be on improving selling skills, client development, and client experience, aligned with the Chez Cartier model.
Key responsibilities include:
- Driving performance improvement through observations and coaching
- Aligning boutique coaching with key commercial priorities and KPIs
- Crafting targeted coaching plans using key performance data trends
- Providing side-by-side coaching on the floor to support team development
- Observing boutique morning briefs and providing feedback to leaders
- Completing post-visit boutique reports and preparing weekly summary reports
- Supporting boutique leadership development through coaching and feedback
- Using data metrics to track coaching impact and adjusting plans as needed
Collaboration and Cross-functional Partnerships
You will partner with Retail leaders and Boutique Leaders to analyze progress, revise plans, and review individual development plans. Additionally, you will assist with guest interactions, strengthen the integration of new hires, and communicate training needs to the Corporate L&D team.
Facilitation & Training
You will facilitate in-boutique trainings on selling skills, client development, and product, and lead learning & development initiatives in support of new boutique openings or renovations. You will also foster a robust learning culture within each boutique by championing Cartier's Learner Experience Platform, MyLearning.
What is Coaching?
Coaching is a collaborative process with Boutique Leadership that is solution-focused, result-oriented, and systematic. As a coach, you will use a range of communication skills to improve performance, learning, and development, and unlock an individual's potential to maximize their performance.