Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Desktop Motor Engineering Lead, you will play a pivotal role in leading a high-performing team within our motor engineering function. This is an exciting opportunity for an experienced motor engineering professional who is passionate about people leadership, technical excellence, and delivering outstanding customer outcomes.
Your responsibilities will include:
- Overseeing a team of skilled Desktop Motor Engineers, ensuring claims are assessed efficiently, accurately, and in line with client requirements, industry standards, and service level agreements.
- Providing technical expertise on complex vehicle damage assessments, repair methodologies, and total loss decisions.
- Acting as a key escalation point for both technical and operational matters.
- Driving performance through coaching, quality assurance, and continuous improvement initiatives.
- Analysing trends, identifying opportunities for improvement, and fostering a culture of accountability and customer excellence.
To be successful in this role, you will need:
- Significant experience within motor engineering, vehicle damage assessment, or claims engineering.
- Strong understanding of vehicle repair methodologies, modern vehicle construction, total loss processes, and vehicle valuations.
- Experience negotiating repair costs, repair methodologies, and total loss settlements.
- Previous leadership, supervisory, or team management experience within a technical or operational environment.
- Demonstrable ability to coach, mentor, and develop colleagues to achieve their full potential.
- Strong communication and relationship-building skills, with the ability to engage effectively with clients, customers, and internal teams.
- Excellent analytical, decision-making, and solution-focused capabilities.
- Proven experience working within service level agreements and achieving operational performance targets.
- A strong commitment to delivering exceptional customer and client outcomes.
- ATA Accreditation, or currently working towards achieving accreditation.
- Experience using Audatex or similar vehicle estimating platforms.
- Comprehensive understanding of vehicle construction, repair techniques, and industry best practices.
- Sound understanding of insurance principles and claims handling processes.
In return for your hard work, we offer:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Wellbeing and digital GP apps
- Group Income Protection
- Voluntary flexible benefits – green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
- Discounts on various products and services