Description
Howden is seeking a General Aviation Team Lead to drive the strategic direction, performance, and client relationships within the General Aviation team.
The successful candidate will lead a team of General Aviation account managers, oversee a portfolio of key accounts, and focus on building long-term partnerships with clients.
Key responsibilities include:
- Leading, developing, and inspiring a high-performing team
- Defining team structure, territories, and performance objectives
- Identifying training requirements and succession planning
- Establishing a culture of accountability, service excellence, and client-centricity
- Overseeing key accounts and acting as an executive sponsor
- Proactive planning and strategic account management
- Ensuring consistent delivery of products and services
- Championing improvements in client experience
- Resolving escalated client issues
- Aligning with head of technical, operations, and service teams
- Delivering accurate budget forecasting and strategic reporting
- Leveraging Client Relationship Management tools and data analytics
The ideal candidate will have:
- Strong leadership presence
- Deep understanding of General Aviation market dynamics
- Exceptional relationship management and stakeholder engagement abilities
- Data-driven approach to optimise process and client service delivery
In return, Howden offers a career that you define, with a culture that values diversity and supports employees in making a positive difference.