Description
We are seeking a Technical Account Representative to join our team at GenScript European division, headquartered in Rijswijk, Netherlands. As a Technical Account Representative, you will act as the bridge between our customers and internal teams, providing technical advice and customized solutions to meet their needs.
Job Summary: You will be responsible for taking full charge of the daily operation of the customer service function, handling initial inquiries from customers, dealers, and the general public. You will provide primary technical advice to customers, identify and interpret their requirements, and communicate these to customers.
Key Responsibilities:
- Take full charge of the daily operation of the customer service function
- Provide primary technical advice to customers with practical information and tools
- Identify and interpret customers' requirements, shape these requirements to fit the business unit's capabilities, and communicate these to customers
- Work closely with the Sales team, Production, Project Management, Marketing, Logistics, Finance departments
- Engage in preliminary discussions with customers to understand customer projects in depth and provide accurate, customized quotations and solutions
- Occasionally attend trade shows, technical shows, and give technical presentations to customers
Requirements:
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology, or relevant life science fields
- Extensive hands-on laboratory experience and proficiency in key molecular biology and biochemistry techniques, including DNA cloning and plasmid preparation, PCR, protein expression, protein purification, Western blot, ELISA, flow cytometry, HPLC, as well as cell culture and animal studies
- Fluency, both verbal and written, in English. Fluent in French or German is a plus
- Strong attention to detail
- Good communication and presentation skills with technical content
- Customer-focused, proactive, and action-oriented
- Previous industry experience in a similar role will be an advantage
What We Offer:
- A performance-based target bonus, linked to individual achievements
- 25 days of annual leave, and paid time off on all Dutch bank holidays
- Complimentary warm lunch on onsite working days
- Access to professional well-being support and consultant
- Commuting allowance, 8% holiday pay, and a pension scheme with a 2% personal contribution
- Quarterly team-building activities and international working environment
- Free parking available on the premises