Description
WSP is seeking a Customer Service Representative I based in Costa Mesa, CA. The successful candidate will handle customer inquiries via phone, email, and walk-in center interactions.
Job Summary The Customer Service Representative I is responsible for serving as the first point of public contact for all customer service issues. They will respond to calls from the public, provide general information and service, and resolve product or service problems.
Key Responsibilities
- Serve as the primary point of contact for customer service issues
- Respond to customer inquiries via phone, email, and walk-in center interactions
- Resolve product or service problems by clarifying customer complaints and selecting solutions
- Maintain customer records and update account information
- Process requests for new customer accounts and open cases for unsolved inquiries
- Perform updates to toll violations, violation payments, and customer payments
- Meet established productivity, schedule adherence, and quality standards
- Communicate effectively with customers and colleagues
Requirements
- Excellent phone etiquette and verbal communication skills
- Strong interpersonal skills and empathy for customer situations
- Ability to work flexible eight-hour shifts between 8:00 a.m. to 6:00 p.m., Monday to Friday
- High school diploma or GED required; customer service experience a plus
- Bilingual Spanish or Vietnamese speakers are preferred
Benefits WSP offers a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, paid sick leave, paid vacation, and paid parental leave.
Compensation The expected salary is $19 per hour, with an additional $0.50 per hour for Spanish or Vietnamese speakers.