Description
We are looking for a Senior Professional Services Consultant to join our Professional Services team. This is a Hybrid, Mohali role, reporting to the Manager, Professional Services.
In this role, you will serve as a trusted technical authority for our enterprise customers , architecting, deploying, and optimizing solutions across the Zscaler Zero Trust Exchange platform.
As organizations navigate AI-accelerated threats, cloud-first transformation, and increasingly complex hybrid environments, you will be the expert who turns that complexity into clarity.
You bring deep technical depth, a strategic consulting mindset, and the ability to engage equally well with hands-on engineering teams and senior business stakeholders , delivering outcomes that are secure, scalable, and built to last.
Work Shift: 5:00 PM – 2:00 AM IST (aligned with US/American enterprise customers)
Responsibilities:
- Own the full technical engagement lifecycle for enterprise customers , from discovery and solution design through deployment, adoption, and continuous optimization
- Architect and integrate ZIA, ZPA, ZDX, and the broader Zero Trust Exchange across complex, multi-cloud and hybrid enterprise environments including AI-driven workload scenarios
- Lead Zero Trust maturity assessments, technical discovery workshops, and migration planning sessions with customer and partner stakeholders at all levels
- Guide customers on securing modern identity frameworks, SaaS ecosystems, and AI-powered workflows , translating evolving threat landscapes into actionable, platform-led security outcomes
- Partner with sales, channel partners, and cross-functional teams to deliver high-impact consultancy and deployment services that accelerate customer time-to-value
Requirements:
- 8+ years of experience in customer-facing technical roles , Professional Services, Security or Network Consulting, Technical Account Management, Escalation Engineering, or SOC operations
- Hands-on experience deploying and operating Zscaler solutions , ZIA, ZPA, and ZDX , across large-scale, complex enterprise environments
- Strong command of modern identity and access frameworks , SAML, SSO/IdP integrations, MFA, conditional access, and Zero Trust Network Access (ZTNA) principles
- Solid foundation across networking and security fundamentals , TCP/IP, DNS, HTTP/S, SSL/TLS, PAC files, GRE/IPSec tunnels, proxies, and next-generation firewalls
- Working knowledge of AI/ML security concepts , including shadow AI risk, data loss prevention in AI-powered environments, and securing LLM and API-driven workloads
Benefits:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!