Description
As a Customer Experience Manager at Sainsbury's Supermarkets Ltd in Hitchin, Hertfordshire, you will be responsible for ensuring exceptional customer experiences across the store. You will lead a team to deliver high-quality service, manage front-end operations, and oversee daily activities to meet customer commitments.
The salary for this role is £32,700 per year. You will also benefit from a range of perks, including a 10% discount on shopping at Sainsbury's, Argos, Tu, and Habitat, an annual bonus scheme, free food and hot drinks, generous holiday entitlement, and a pension scheme.
Key responsibilities include:
- Managing the overall customer experience across the store
- Leading and managing a team to deliver exceptional customer service
- Overseeing front-end operations, including checkout and petrol station management
- Making sure all colleagues are given direction and support to deliver for the customer
- Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate
To be successful in this role, you will need:
- Previous line management experience in a fast-paced, operational environment
- A track record of delivering exceptional customer experiences and coaching others to do the same
- Experience leading teams in a dynamic, customer-facing environment
- Proven success in delivering against a wide range of KPIs
- Experience managing complex people matters, including performance, absence, and formal employee relations cases
We offer a range of benefits, including:
- Discount card with 10% discount off on shopping at Sainsbury's, Argos, Tu, and Habitat
- Annual bonus scheme
- Free food and hot drinks provided for colleagues
- Generous holiday entitlement
- Pension scheme with employer matching contributions
- Share scheme
- Wellbeing support
- Cycle to Work scheme
- Special offers on gym memberships, restaurants, holidays, and more