Description
We are seeking a Customer Service Advisor to join our team at Barclays. As a Customer Service Advisor, you will provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Your focus will be on understanding our customers' world and providing exceptional customer service.
Accountabilities:
- Collaborate across multiple digital channels to personalise each interaction with a customer.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.
- Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
- Support teams within the business operations function as needed, including risk management, compliance, and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Likely to have responsibility for specific processes within a team.
- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
Benefits:
- Competitive salary of £26,700
- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection
- Hybrid working, allowing you to split your time between home and the office
Requirements:
- No prior experience necessary, but a background in customer service, retail, or hospitality is desirable
What We Offer:
- A career in customer service with opportunities for growth and development
- Collaborative team environment with full training and support