Description
We are seeking an Operations Supervisor to work on a Patient Support Program (PSP) project for a major multinational pharmaceutical company. As an Operations Supervisor, you will be responsible for ensuring the operational execution of program activities, acting as a focal point for the operation, and directly managing a team.
Key Responsibilities:
- Supervise and develop an operations team for PSP;
- Act as the main focal point for the operation with project leadership and clients, ensuring quality, productivity, and patient experience targets are met;
- Monitor team operational and productivity indicators;
- Ensure quality of program attendances and processes;
- Conduct regular alignment meetings, provide feedback, and monitor performance;
- Support technical and behavioural development of team members;
- Identify opportunities for continuous improvement in operational flows;
- Ensure compliance with procedures, policies, and client guidelines;
- Prepare and present operational reports and performance indicators.
Requirements:
- Bachelor's degree in a healthcare-related field, such as Nursing, Pharmacy, or Biomedical Sciences;
- Previous experience in team supervision or coordination;
- Knowledge of indicator monitoring, process management, and operational routines;
- Intermediate Excel skills;
- Good communication, organisation, and interpersonal relationship skills;
- Experience in healthcare operations, patient support programs (PSP), or related areas is desirable.
Desired Competencies:
- Leadership and people management;
- Analytical and results-oriented profile;
- Proactivity and sense of ownership;
- Prioritisation and problem-solving skills;
- Adaptability and teamwork;
- Empathy and focus on patient experience;
- Decision-making skills;
- Conflict management;
- People development;
- Continuous improvement mindset.
IQVIA is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified candidates, regardless of gender, race, marital status, ethnic origin, nationality, age, disability, sexual orientation, gender identity, or any other characteristic.