Description
We are seeking a Sales Support Associate to join our team at Coach, Hong Kong Citygate Factory. As a Sales Support Associate, you will play a crucial role in ensuring the smooth operation of our sales floor and providing exceptional customer service.
Key responsibilities:
- Welcome clients with warmth and professionalism, anticipating their needs and providing personalized assistance
- Serve as a brand ambassador internally and in the local market, supporting social media engagement
- Operate POS accurately, maintaining cash wrap organization, and handling cash/media in compliance with policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers, reporting discrepancies and maintaining stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Requirements:
- 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
- Current knowledge of fashion trends and competition in the marketplace
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced environment
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong English language proficiency
Schedule: Ability to work a flexible schedule to meet business needs,including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).