Description
The P&C Design and Change Management Specialist ensures that P&C transformation initiatives , Workday enhancements, process redesigns, and digital rollouts , are genuinely adopted across IRC's global workforce, not just technically delivered.
Major Responsibilities:
Change Management
- Design and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projects
- Design and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gaps
- Develop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audience
- Build and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teams
- Identify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendations
- Establish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launch
- Define and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventions
- Identify and document change risks as part of regular project governance, with clear recommendations
Partnership & Knowledge Management
- Partner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencing
- Document change approaches, decisions, and lessons learned, contributing to the team's shared knowledge base
- Conduct post-implementation reviews on change effectiveness for every major initiative
- Stay current on change management best practices and organizational readiness approaches
Job Requirements:
Work Experience
- 3–5 years of experience in change management or P&C/HR transformation roles
- Demonstrated experience executing structured change management on P&C technology or business transformation projects
- Experience using or adapting change management tools, templates, or frameworks
- Solid working knowledge of Workday from an end-user or project delivery perspective is a strong advantage
- Change management certification (Prosci, CCMP, or equivalent) is an advantage
- Experience in a complex, matrixed organization preferred
Demonstrated Skills and Competencies
- Solid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practically
- Clear and adaptable communicator across audiences, from frontline users to senior stakeholders
- Data-aware: able to define readiness and adoption metrics, interpret findings, and recommend action
- Skilled at identifying and addressing resistance and readiness gaps
- Comfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upward