IVI & Audio Hardware Quality Supervisor

Product Development at Ford Motor Company uses design thinking and user experience methods to deliver breakthrough products and services that delight customers. As the IVI Hardware Quality Supervisor – Electronics Platforms Warranty & Customer Quality, you will work cross-functionally with various stakeholders to drive rapid problem resolution and prevent recurrence across Infotainment Hardware, Displays, Clusters, and Audio.

Responsibilities

• Lead identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms.
• Lead Electronics Platforms warranty performance for 0, 1, and 3 Months in Service (MIS), focusing on early identification of emerging issues.
• Monitor warranty trends, failure modes, repair information, customer symptoms, and other field data to set priorities based on customer impact, occurrence, severity, trend, and financial exposure.
• Lead cross-functional reviews of significant warranty issues, ensuring clear ownership, timing, containment, root cause, and permanent corrective actions.
• Lead quality activities for Field Service Actions, including technical investigation, issue definition, affected-population analysis, containment, corrective actions, and implementation readiness.
• Reduce Electronics Platforms warranty spending by identifying and prioritizing major cost drivers, building a cost-reduction pipeline with accountable owners, actions, timing, and expected benefits.
• Partner with Engineering, Service, Purchasing, Finance, Manufacturing, and suppliers to pursue cost-reduction opportunities while maintaining product quality and customer satisfaction.
• Drive disciplined problem-solving using 8D, 5-Why, Ishikawa/fishbone, fault-tree, Pareto, and statistical data analysis.
• Escalate issues when progress, technical resolution, containment, or ownership does not meet business needs.
• Identify common failure mechanisms and systemic weaknesses across multiple electronic platforms, feeding lessons learned back into product development, validation, manufacturing, and supplier processes.
• Own problems through closure, hold cross-functional teams accountable for commitments, and communicate complex technical issues simply to senior leadership.
• Measure success through 0/1/3 MIS warranty performance, warranty spending efficiency, closure and recurrence of major issues, Field Service Action execution and effectiveness, time to detect and time to resolve, and effectiveness of preventive actions.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical discipline.
• Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.
• Demonstrated experience solving complex product or field-quality problems.
• Experience with warranty data, field-performance analysis, or customer quality concerns.
• Strong analytical and structured problem-solving skills.
• Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
• Strong written, verbal, and executive-level communication skills.
• Ability to turn large amounts of technical and warranty information into clear priorities and actionable plans.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year's Day.