Description
We are seeking a high-caliber professional to join our Collateral Management team as an Assistant Manager - Technical.
The Collateral Management team is responsible for credit risk mitigation through the collateralization of OTC/Repo/FX products, performing full third-party collateral management activities on behalf of our institutional client base.
Key responsibilities include:
- Providing daily operations support to ensure all controls are carried out accordingly
- Acting as primary contact for the business and clients for escalation issues
- Ensuring all dispute processes are aligned globally to mitigate risk and gain efficiency
- Providing quality customer service and ensuring achievement of Performance Level Agreement (PLA)
- Leading a cohesive team, working in a supportive team environment driven by people-centric values
- Monitoring team's performance, productivity, and quality of work
- Developing realistic and achievable strategies and action plans to address performance gaps, training, and staffing requirements
- Preparing and updating Business Contingency Plan (BCP) for Operations Teams
- Identifying ways for improving service, adding value, or reducing costs in line with business goals
Requirements:
- Quick learner with a keen interest in a career in the banking industry
- Ability to work in a team and develop good relations with internal and external stakeholders
- Good business communication skills, both written and oral
- Intermediate Microsoft skills, particularly Excel
- Basic knowledge of derivative products and financial markets
- Adherence to procedures and policies
- Timely escalation of issues to senior management
- Process improvement ideas and implementation assistance
- Assistance in projects and testing of new workflows and tools
- Root cause analysis and follow-through to eradicate causes
- Understanding and ensuring compliance with relevant internal and external rules, regulations, and procedures