Description
The team is responsible for protecting the integrity, safety, and trust of the Visa payment ecosystem. The team monitors and enforces risk and compliance programs that identify, investigate, and remediate behaviors that threaten the stability of the network, Visa clients, and end users.
This people leadership role is responsible for leading a team of compliance and risk professionals in the execution of ecosystem risk, compliance, monitoring, investigation, remediation, and enforcement programs that protect the integrity of the Visa payment ecosystem and support adherence to Visa International By-Laws, Visa Core Rules, Product and Service Rules, and related policies.
The Senior Manager provides strategic and operational leadership for a team of Consultants and Analysts, ensuring the effective delivery of compliance programs, investigations, and enforcement activities while meeting business, operational, and organizational objectives. The role is responsible for identifying and assessing emerging risks, non-compliant activity, and Visa Rules violations; driving data-driven analysis and insights; and overseeing remediation, negotiation, and enforcement efforts that improve client compliance and reduce ecosystem risk.
Key Responsibilities:
- Lead a team of compliance and risk professionals responsible for the execution of investigations, monitoring, remediation, and enforcement activities across Visa Rules and ecosystem risk programs.
- Oversee complex investigations, compliance reviews, and client engagements, providing direction on significant risk matters, enforcement actions, corrective action plans, and escalation decisions.
- Drive compliance outcomes through proactive client engagement, negotiation, remediation, and enforcement strategies.
- Manage program performance through data-driven insights, reporting, and analytics.
- Lead multiple compliance programs, investigations, and strategic initiatives simultaneously, balancing priorities, allocating resources, and ensuring adherence to service, quality, and regulatory standards.
- Serve as a key advisor to internal and external stakeholders by providing expert guidance on Visa Rules, compliance requirements, risk management practices, and enforcement approaches.
- Build and maintain strong relationships with Clients, Account Executives, Client Services, Risk, Rules & Compliance, Legal, and regional stakeholders.
- Contribute to the development and execution of compliance strategies, annual operating plans, program enhancements, and operational improvements.
- Evaluate compliance trends, enforcement outcomes, industry developments, and emerging risks to inform strategic priorities.
- Lead, coach, and develop a high-performing team, providing performance management, career development, and subject matter guidance.
- Support organizational change, process optimization, automation, and technology-enabled initiatives that improve scalability, effectiveness, and consistency.
- Partner with senior leadership to escalate and resolve complex business, regulatory, operational, and reputational risks.
This role is a Hybrid position to be based in our Atlanta, GA office location with expectations of being in the office a minimum of 3 Days per week.